CSR/Order Entry Tech
Quick Apply Full-time 4 hours ago Full Job Description Macore is a plant an label manufacturer in Lafayette Oregon that produces products for agricultural growers and nurseries all over North America.
Macore is part of Compass Visual, a communications company in the Wilamette Valley that values a work/life balance and an employee centered culture.
Employees of Macore can expect to learn new skills and work in an encouraging environment.
Macore is looking for a CSR/Order Entry Tech who would be a team-oriented, highly organized individual with a good work ethic.
The CSR/ Order Entry Tech works with customers over the phone in a highly professional manner to fulfill customer's needs for placing orders, answer questions about current or past orders and promote the entire Macore line of products.
They also use Macore's coding system to design tag layouts and place data on plant tags as well as review customer's orders and make sure the details are correct on the tags and in the tag orders.
PRIMARY JOB RESPONSIBILITIES ? Enters customer orders with careful attention to tag detail using Excel and the Macore workflow system ? Determines if any information, permissions or photos are missing for an order and then requests or creates what is missing ? Answer phones and emails pleasantly, promptly and appropriately to resolve customer requests ? Provide customers with product and service information in a manner that reflects Macore's positive, upbeat attitude about the customer ? Correctly read and manipulate data in Excel spreadsheets in order to construct and enter tag orders in the work flow system ? Uses various electronic methods and tools for research, photo search and design elements in the order designated by Macore tag creation procedures ? Brings old tags up to date for current orders ? Creates master maps and spreadsheets for complex or custom orders ? Works with customers and other Customer Service staff members to resolve order issues in a timely manner SECONDARY JOB RESPONSIBILITIES ? Tracks various third party requirements, including the database of contacts, logos and restricted varieties ? Works on lister projects ? Assist the Sales Department with cost/quote issues when necessary ? Perform other job-related duties as assigned QUALIFICATIONS AND EDUCATION The Plant Tag CSR/Order Entry Tech should have strong math and computer skills with an eye for detail.
Excel and some knowledge of computer coding are also required.
SKILLS AND TRAINING The Plant Tag CSR/Order Entry Tech has strong verbal and written communication skills and works well with team members and customers alike.
They also have an aptitude for reading efficiently and proofing written work accurately as well as an eye for keeping track of customer detail.
PHYSICAL SURROUNDINGS:
Open Office Setting PHYSICAL EFFORT REQUIRED:
Sitting at a desk for most of the day, continual computer work TRAVEL:
None EXTENSIVE HOURS:
Overtime required during the busy season with limited PTO granted during winter months.
Flexible hours more available during summer months.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lafayette, OR 97127:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Macore is part of Compass Visual, a communications company in the Wilamette Valley that values a work/life balance and an employee centered culture.
Employees of Macore can expect to learn new skills and work in an encouraging environment.
Macore is looking for a CSR/Order Entry Tech who would be a team-oriented, highly organized individual with a good work ethic.
The CSR/ Order Entry Tech works with customers over the phone in a highly professional manner to fulfill customer's needs for placing orders, answer questions about current or past orders and promote the entire Macore line of products.
They also use Macore's coding system to design tag layouts and place data on plant tags as well as review customer's orders and make sure the details are correct on the tags and in the tag orders.
PRIMARY JOB RESPONSIBILITIES ? Enters customer orders with careful attention to tag detail using Excel and the Macore workflow system ? Determines if any information, permissions or photos are missing for an order and then requests or creates what is missing ? Answer phones and emails pleasantly, promptly and appropriately to resolve customer requests ? Provide customers with product and service information in a manner that reflects Macore's positive, upbeat attitude about the customer ? Correctly read and manipulate data in Excel spreadsheets in order to construct and enter tag orders in the work flow system ? Uses various electronic methods and tools for research, photo search and design elements in the order designated by Macore tag creation procedures ? Brings old tags up to date for current orders ? Creates master maps and spreadsheets for complex or custom orders ? Works with customers and other Customer Service staff members to resolve order issues in a timely manner SECONDARY JOB RESPONSIBILITIES ? Tracks various third party requirements, including the database of contacts, logos and restricted varieties ? Works on lister projects ? Assist the Sales Department with cost/quote issues when necessary ? Perform other job-related duties as assigned QUALIFICATIONS AND EDUCATION The Plant Tag CSR/Order Entry Tech should have strong math and computer skills with an eye for detail.
Excel and some knowledge of computer coding are also required.
SKILLS AND TRAINING The Plant Tag CSR/Order Entry Tech has strong verbal and written communication skills and works well with team members and customers alike.
They also have an aptitude for reading efficiently and proofing written work accurately as well as an eye for keeping track of customer detail.
PHYSICAL SURROUNDINGS:
Open Office Setting PHYSICAL EFFORT REQUIRED:
Sitting at a desk for most of the day, continual computer work TRAVEL:
None EXTENSIVE HOURS:
Overtime required during the busy season with limited PTO granted during winter months.
Flexible hours more available during summer months.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lafayette, OR 97127:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
